Frequently Asked Questions
Everything you need to know about your Karlaidlaw order.
What is the typical shipping timeline?
Orders are processed within 2-3 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We accept returns on unworn items with original tags attached within 14 days of delivery. Please note that sale items and intimate apparel are final sale and cannot be returned.
How do I determine my size?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more comfortable fit or contacting our support team for personalized advice.
Do you offer international shipping?
Yes, we ship worldwide. Please be aware that international orders may be subject to import duties and taxes, which are the responsibility of the customer upon delivery.
How should I care for my Karlaidlaw garments?
To ensure the longevity of your pieces, we recommend hand washing in cold water or using a delicate machine cycle. Always air dry and avoid using harsh bleach or high-heat tumble drying.
Can I modify or cancel my order after it has been placed?
We aim to process orders quickly, so we can only make changes or cancellations within 1 hour of purchase. Please contact our customer service team immediately for assistance.